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TERMS AND CONDITIONS

Medonticals

Effective Date: 01/01/2026
Last Updated:  01/01/2026

Welcome to Medonticals (“Website” / “App” / “Platform”). These Terms and Conditions (“Terms”) govern your access to and use of the Medonticals website and mobile application, including the purchase of products offered thereon.

By accessing, browsing, or purchasing from Medonticals, you unconditionally agree to be bound by these Terms, whether or not you have read them. If you do not agree with any part of these Terms, you must not use this Platform.

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1. Company Information

Medonticals is operated by MEDONTICALS DISTRIBUTORS, a duly registered proprietorship firm under applicable laws of India, owned and managed by Mr. Mirza Muzaamill Baig

2. Eligibility & Regulatory Compliance

2.1 In accordance with applicable Medical Device Rules (MDR) and other regulatory requirements, purchases may be restricted to registered dental/medical practitioners or licensed entities.

2.2 Customers may be required to provide valid Dental Council Registration Number or Drug License Number before placing an order.

2.3 Medonticals assumes that all information provided by the customer is accurate and genuine and shall not be liable for any false, misleading, or incorrect information submitted.

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3. Scope of Terms

These Terms govern:

• Use of the Medonticals website/app

• Purchase of products listed on the Platform

• All services, offers, and communications provided by Medonticals

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4. User Responsibility & Disclaimer

4.1 You acknowledge that you are solely responsible for your decision to purchase any product after your own independent analysis and judgment.

4.2 Medonticals shall not be responsible for:

• Product usage

• Implementation

• Outcomes or results arising from product use

4.3 It is the sole responsibility of the buyer to select the correct product for their intended purpose.

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5. Account Registration & Security

5.1 You are responsible for maintaining the confidentiality of your account credentials, including username and password.

5.2 Any activity conducted through your account shall be deemed to have been performed by you.

5.3 Medonticals shall not be liable for unauthorized access caused by user negligence.

5.4 If you suspect any security breach, you must immediately notify us at [support@medonticals.com].

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6. Order Acceptance & Ownership

6.1 Medonticals reserves the right to:

• Accept or reject any order

• Cancel orders at its sole discretion

6.2 Ownership of goods remains with Medonticals until full payment is received and cleared through banking channels.

6.3 No changes to orders shall be permitted once the order is confirmed or dispatched.

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7. Pricing & Product Information

7.1 While Medonticals strives to provide accurate pricing and product information, errors may occur.

7.2 Medonticals reserves the right to:

• Correct pricing errors

• Change product prices

• Cancel orders arising due to incorrect information

7.3 Product images are for reference only and actual products may vary in appearance or packaging.

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8. Payments

8.1 Payments may be made using:

• Debit/Credit Cards

• Net Banking

• UPI / Wallets

• Cash on Delivery (subject to availability)

8.2 Medonticals shall not be responsible for payment failures caused by third-party payment gateways or banking systems.

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9. Shipping & Delivery

9.1 Delivery timelines are estimates and may vary due to:

• High order volumes

• Festive seasons

• Weather conditions

• Technical or logistical issues

9.2 Medonticals shall not be liable for delays beyond its reasonable control.

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10. Cancellation Policy

10.1 Orders may be cancelled:

• Before shipment via “My Orders”

• After shipment by contacting customer support

10.2 Refunds for cancelled orders shall be processed as per the Refund Policy.

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11. Return, Replacement & Refund Policy

All returns, replacements, and refunds are governed by the Medonticals Return & Replacement Policy, which forms an integral part of these Terms.

Non-returnable items include but are not limited to:

• Dental chairs and heavy equipment

• Patient-use and hygiene products

• Consumables and disposable items

• Used, altered, or damaged products

• Products returned after the stipulated return window

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12. Intellectual Property

12.1 All content on this Platform, including text, images, logos, graphics, and software, is the intellectual property of Medonticals.

12.2 No content may be copied, reproduced, resold, or exploited without prior written consent.

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13. Prohibited Use

You agree not to:

• Use the Platform for unlawful or fraudulent purposes

• Violate any applicable laws or regulations

• Interfere with the security or functionality of the Platform

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14. Privacy Policy

Your use of Medonticals is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

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15. Limitation of Liability

To the maximum extent permitted by law, Medonticals shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Platform or purchased products.

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16. Termination

Medonticals reserves the right to suspend or terminate your access to the Platform at any time without prior notice in case of:

• Violation of these Terms

• Suspected fraud or misuse

• Legal or regulatory requirements

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17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

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18. Amendments

Medonticals reserves the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

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19. Contact Information

Medonticals

Flat No 301, Subhaga Complex, Saidabad, Hyderabad, 500059 TS

Email: support@medonticals.com

Phone: 9177231919, 9573772929